Privacy policy
LATEST REVISION: 01/10/2023
Adjustment to our Privacy Policy
In accordance with our Privacy Policy, we will obtain your consent before collecting, using, or disclosing your personal information. We only use certain information for the purpose for which it was collected, and we limit the collection to essential information only.
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Objective
This Policy is meant to comply with Canadian federal and provincial privacy laws. Its purpose is to explain the following:
- The types of personal information we collect when you visit the Nala’s Dog World website, the Nala’s Dog World blog, a Nala’s Dog World social networks;
- When we collect personal information;
- How we collect, use and disclose the personal information we collect;
- How we ensure that your personal information is properly protected;
- How you can contact us regarding this Policy.
This Policy does not apply to information concerning Nala’s Dog World employees or its suppliers. Our sites are intended for people aged 14 and over. Our sites may contain links to websites that are owned and operated by third parties. Please note that this Policy does not apply to these other sites and services and that we have no responsibility for their content or privacy policy.
- Modifications to the Policy
We reserve the right to change the content of this Policy at any time. Any changes will appear on our website. The date of the latest version of this Policy is stated at the top of the page. Your continued use of our services or purchase of our products following the posting or notice of changes to this Policy will mean that you accept the changes to this Policy. It is your obligation to ensure that you read, understand and accept the latest version of this Policy.
- What Personal Information We Collect
Nala’s Dog World only collects personal information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. Generally, we will obtain your personal information directly from you. However, we may also collect personal information about you from outside sources with your consent, without your consent if the law so authorizes. We collect and use several types of information about you, including the following:
Personal identification information, such as your first and last name, your date of birth, your home address, your telephone number, your email address, your shopping preferences, your user name or your Internet Protocol (IP) addresses.
Personal but not directly identifiable information that does not directly or indirectly reveal your identity or that has a direct link to an identifiable person, such as demographic or statistical information. Statistical data does not directly identify a specific individual, but we may derive non-personal statistical data from personal information. For example, we may aggregate personal information to calculate the percentage of users who access a particular feature of the website.
Technical but not directly identifiable information, including login and password information, computer and connection information such as browser type and version, operating system and platform, or information about your Internet connection, the equipment you use to access our website, your usage details and purchase history, which we occasionally aggregate with similar information from other customers to create lists of best sellers.
Information regarding your interactions with the website but not directly identifiable, including complete Uniform Resource Locators (web address), all clicks to, through and from our website (including date and time), cookie number, products viewed or searched for, page response times and download errors. This also includes all your actions on the website, including all pages viewed, time spent on each page, and information received or transmitted.
Payment information, such as credit card number when making purchases. This information is collected exclusively by payment solution providers such as Moneris, PayPal or other financial institutions, as well as by fraud prevention solutions such as Signifyd.
Your preferences, such as information regarding product interests, comments, product evaluations and opinions expressed in surveys.
When You Interact with Nala’s Dog World
Personal information may be collected when place an order online, subscribe to receive our newsletter, interact with our social platforms, participate in sweepstakes or contests, submit questions, comments or suggestions to our customer service team (via phone, email or chat), take part in online surveys or product evaluations, or participate in other online or in-store activities. All personal information you provide when interacting with Nala’s Dog World is subject to this Policy.
Through Cookies
Your use of this website allows Nala’s Dog World to automatically compile information about your user profile, which may include the Internet Protocol (IP) address of your computer, your geolocation area, the operating system you are using, the identity of your Internet service provider, the date and time you accessed this website, the previous website which allowed you to link with this website, and the content viewed and downloaded from our website.
To achieve this, this website, like most websites, uses cookies that are stored on your computer when you visit us. This information may be about you, your preferences or your device. The information generally does not allow you to be directly identified. Cookies can provide you with a personalized Web experience.
Because we respect your right to privacy, we give you the option of not allowing certain types of cookies. Please note that each third-party service provider named in this Policy has its own privacy policy, and we are not responsible for those privacy policies.
Strictly Necessary Cookies
These cookies are necessary for the operation of the website. They are generally established in response to actions made by you that constitute a request for services, such as setting your privacy preferences, logging in or filling in forms. You can configure your browser to block or inform you of the existence of these cookies, but certain parts of the website may be affected. These cookies do not store any personal identification information.
Performance Cookies
These cookies are used to analyze website usage to measure and improve performance. All the information collected by these cookies is aggregated and, therefore, anonymous. Without these cookies, Nala’s Dog World cannot know what content is most appreciated, making it difficult to improve the experience we offer you.
We use, among others, Google Analytics and Web Analytics services provided by Google to help us measure traffic and usage trends. Google Analytics uses cookies to evaluate your usage and interactions with our website. Google saves the information collected by the cookies (including your IP address) and may transfer this information to third parties where required by law in accordance with their usage policy. By accessing and using our website, you consent to the processing of data about you by Google in the manner and for the purposes indicated above. Google Analytics uses its own cookies to store information such as the time the visit occurred, whether the visitor has been to the website before, and what website referred the visitor to the web page.
Functionality Cookies
Some cookies provide important services, but are not strictly necessary for the operation of our website. These cookies are used to enhance the functionality of Nala’s Dog World websites, including the ability to stay logged in and to remember your settings and preferences, for example, your username, default language, region, preferred store or any other saved preferences. Without these cookies, some or all of these services may not function properly.
Personalization cookies
These cookies allow Nala’s Dog World to present you personalized content based on your centres of interest. These cookies do not directly store personal data, but are based on the unique identification of your browser and Internet device. If you refuse them, the content and products that you see on Nala’s Dog World sites or in newsletters may not be relevant to you.
Nala’s Dog World may use your personal information notably for the following purposes:
- To identify you as a user of our website;
- To process your order and answer your questions;
- To provide information regarding the status of your order;
- To manage product exchanges, returns, recalls or warranties;
- To improve our products and service offerings, including the use of this website;
- To communicate with you when you submit questions, comments or suggestions;
- To provide you with information about our business, products and services that may be of interest to you;
- To administer our sweepstakes and contests;
- To prevent errors and fraud and comply with our legal obligations;
- To conduct relevant marketing communications and retargeting on partner websites and social networks.
Nala’s Dog World may also use your personal information to compile statistics, conduct research or surveys. However, these statistics will not allow you to be identified. Your personal information shall not be used for purposes other than those described above except with your consent or as required or authorized by law. If you do not wish for us to use your information in this manner, please update your preferences on the Website Preferences page accessible from the footer of the Nala’s Dog World website.
Nala’s Dog World has put in place an internal information security policy to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Nala’s Dog World further recognizes that it is important to keep personal information accurate, complete and up-to-date, and takes reasonable steps to ensure the accuracy and completeness of the personal information it uses or discloses. However, you are responsible for informing SAIL of any significant changes in your personal information which may occur during the course of our business relationship using the Personal Information Access Form accessible from the footer of the Nala’s Dog World website.
Nala’s Dog World recognizes that the communication of your personal information to a third party generally requires your consent. Access to your personal information is strictly limited to the persons for whom this information is necessary for the performance of their functions and duties.
Nala’s Dog World may share your personal information, without your consent, with its mandataries, consultants, data processors and service providers who require such information to assist Nala’s Dog World with administering our business relationship. Such mandataries, consultants, data processors and service providers will contractually guarantee to Nala’s Dog World that they will use your personal information exclusively to provide specific services, that they will keep it confidential in accordance with this Policy and that they will destroy it once the service has been provided, without keeping any copy.
In each situation where Nala’s Dog World may disclose your personal information, it will endeavour to not disclose more personal information than is required under the circumstances. Please note that in the event that the third party to whom Nala’s Dog World discloses personal information about you is located in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.
It is important to Nala’s Dog World to protect our customers' personal information, and it is not our practice to sell it to third parties. We may disclose personal information that we collect or that you provide in accordance with this Policy. Nala’s Dog World may also, without your consent, disclose your personal information were permitted or required by law.
In the event that you have already agreed to the collection, use or disclosure of your personal information, you may subsequently withdraw your consent at any time by following the unsubscribe instructions included within the promotional material we send you or by contacting us using the information in the Contact section of this Policy.
Please note that even if you have indicated your choice not to receive commercial messages from us, we may still contact you regarding a product or service in accordance with applicable law (for example, to provide you with important product information, service notification, or instructions regarding product recalls).
If you wish to withdraw your consent to our use of your personal information for personalized advertising on third-party platforms, such as Google, Facebook and Instagram, you can do so by adjusting your advertising preferences on the respective platform. Please note that even if you refuse to receive personalized advertisements, you may still see generic advertisements or content that is not tailored to your interests or preferences. Furthermore, please be aware that it may take some time to process your request and that you may continue to receive personalized advertising on these platforms for a short period of time after withdrawing your consent.
We use technology to improve your customer experience and present you with offers, including personalized advertisements. Through technologies such as cookies, our websites recognize you when you use or return to them and can provide you with a seamless experience. You may remove or deactivate some of these technologies at any time by accessing the preference manager accessible in the footer of the Nala’s Dog World website. However, if you do so, you may not be able to use some of the functionalities of our websites.
You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, Nala’s Dog World may not be able to provide you with certain products or services. Withdrawal of your consent may impair our ability to continue to provide you with the products and services you have received or would like to receive, as the use and disclosure of your personal information is necessary to provide you with our products and services. To withdraw your consent, use the Personal Information Access form accessible from the footer of the Nala’s Dog World website.
You have the right to request to consult and to have access to your personal information that is held by Nala’s Dog World. You can also request that your personal information be rectified if it is inaccurate, incomplete or equivocal or if its collection, communication or storage is not authorized by law.
Nala’s Dog World will respond to every request for access and rectification within 45 days of receiving the written request. In the event that Nala’s Dog World refuses to provide access to or rectify information, it will inform the person concerned of the reasons for its refusal, subject to the restrictions prescribed by law, and it will provide that person with any recourse available. To request access to or rectification of personal information, use the Personal Information Access Form accessible from the footer of the Nala’s Dog World website.
All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information may be addressed using the Personal Information Access Form accessible from the footer of the Nala’s Dog World website. You can also write to us at the following address:
Nala’s Dog World Head Office
5184, Boulevard Cousineau # 402
Saint-Hubert, Québec, J3Y 0E1
Chief Privacy Officer
Nathalie Larose | General manager
n.larose@nalasdogworld.com | 514 942-2535
5184, Boulevard Cousineau # 402, Saint-Hubert, QC J3Y 0E1